Information We Collect

We gather different types of information depending on how you interact with our services. Here's what we collect and why it matters for providing you with quality financial education.

Personal Information You Provide

When you sign up for our programs, contact us, or participate in our educational offerings, you share information directly with us:

• Contact details – Your name, email address, phone number, and postal address so we can communicate about courses and respond to your inquiries
• Educational background – Information about your current knowledge level helps us recommend appropriate programs
• Professional information – Your career background and goals allow us to tailor educational content to your situation
• Payment information – Billing details processed securely through our payment partners for course enrollment
• Program participation data – Your progress, assignments, and interactions within our learning platform

Information Collected Automatically

Like most websites, we automatically gather certain technical information when you visit ecralovion.com:

• Device information including browser type, operating system, and screen resolution
• IP address and general location data (city and country level, not your exact address)
• Pages you visit, time spent on our site, and how you navigate through content
• Referring websites and search terms that brought you to us
• Performance data that helps us identify and fix technical issues

How We Use Your Information

Every piece of information we collect serves a specific purpose related to delivering and improving our educational services. We're selective about what we gather because we only want what's genuinely useful.

We don't sell your personal information to third parties. Period. That's not our business model, and it never will be. Your data isn't a product we're looking to monetize.

Your Rights Under Australian Privacy Law

The Australian Privacy Principles give you specific rights regarding your personal information. We take these obligations seriously and make it straightforward for you to exercise these rights.

To exercise any of these rights, contact our privacy team using the details at the bottom of this page. We'll verify your identity to protect against unauthorized access, then process your request as quickly as possible.

How We Protect Your Information

Security isn't just about having the right technology—though that matters too. It's about building protective practices into everything we do.

Technical Safeguards

• Industry-standard encryption for data transmission and storage
• Secure servers located in Australian data centers with physical security measures
• Regular security audits and vulnerability assessments
• Multi-factor authentication for staff accessing sensitive systems
• Automated backup systems to prevent data loss

Organizational Practices

• Limited access policies—staff only see information needed for their specific role
• Regular privacy and security training for everyone on our team
• Strict confidentiality agreements with all employees and contractors
• Clear protocols for handling and reporting potential security incidents
• Annual reviews of our privacy practices and security measures

Despite our best efforts, no system is completely impervious to attacks. If we experience a data breach that might affect you, we'll notify you promptly and explain what happened, what information was involved, and what steps we're taking to address it.

Data Retention and Deletion

We don't keep your information forever. Here's how long we retain different types of data and why.

Active Student Records

While you're enrolled in our programs, we maintain complete records to support your learning experience. This includes your progress, completed assignments, and all communications related to your education.

Completed Program Records

After you finish a program, we keep core records for seven years. This allows us to verify your completion, reissue certificates if needed, and maintain proper academic records. We delete non-essential information like detailed usage logs after two years.

Inquiries and General Contacts

If you contact us but don't enroll, we keep your information for two years in case you return. After that period, we delete it unless you've asked us to keep you updated about new programs.

Financial Records

Australian tax law requires us to keep financial records for seven years. Payment information is stored securely with our payment processors, not on our general systems.

Sharing Your Information

We work with carefully selected partners to deliver our educational programs. Here's who might see your information and what controls are in place.

Service Providers

Third-party companies help us operate our platform and deliver services:

• Learning platform providers – Host course content and track student progress
• Payment processors – Handle billing and financial transactions securely
• Email services – Deliver program communications and updates
• Analytics providers – Help us understand how students use our platform
• Cloud infrastructure – Provide secure data storage and computing resources

All service providers sign contracts requiring them to protect your information and use it only for specified purposes. They can't repurpose your data for their own marketing or other activities.

Legal Requirements

We may disclose information when required by Australian law, court orders, or to protect our legal rights. This is rare, but it happens when we receive valid legal demands from authorities.

Business Transfers

If ecralovion is acquired or merges with another organization, your information would transfer to the new entity. We'd notify you beforehand and ensure the new owner maintains comparable privacy protections.

What We Don't Share

We don't share your personal information with advertisers, data brokers, or other third parties for their marketing purposes. Your enrollment in our programs isn't information we're looking to monetize beyond providing the education you signed up for.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Let's talk about what these actually do and how to control them.

Essential Cookies

These are necessary for our website to function properly. They remember your login status, keep items in your cart, and maintain your preferences during a session. You can't fully disable these without breaking core functionality.

Performance Cookies

We use these to understand how visitors use our site—which pages are popular, where people get confused, and what technical issues crop up. This information is aggregated and doesn't identify you personally.

Functional Cookies

These remember your preferences and settings to provide a better experience. For example, remembering your preferred video playback quality or whether you've dismissed certain notifications.

Managing Cookies

Your browser settings let you control cookies. You can block all cookies, receive notifications when sites want to set cookies, or delete existing cookies. Keep in mind that blocking cookies may affect how our website works for you.

International Data Transfers

Our primary operations and data storage are in Australia. However, some of our service providers operate globally, which means your information might be processed in other countries.

When we transfer data internationally, we ensure appropriate safeguards are in place:

• We only work with providers in countries with adequate privacy protections
• We use standard contractual clauses approved by Australian privacy regulators
• We verify that international partners maintain security standards comparable to Australian requirements
• We limit international transfers to what's necessary for service delivery

Most of our international data transfers involve major cloud providers with Australian data centers. Data that does leave Australia is typically limited to backup systems and redundancy measures designed to protect against data loss.

Children's Privacy

Our programs are designed for adults. We don't knowingly collect information from anyone under 18 without verified parental consent. If you're under 18 and interested in our programs, please have a parent or guardian contact us first.

If we discover we've inadvertently collected information from someone under 18 without proper consent, we'll delete it promptly. Parents or guardians who believe we might have information about their child should contact us immediately.

Changes to This Policy

Privacy practices evolve as technology changes and laws update. We review this policy annually and update it when necessary to reflect our current practices.

When we make significant changes, we'll notify you via email and post a notice on our website for at least 30 days. The "Last Updated" date at the top of this policy shows when it was most recently revised.

Continuing to use our services after policy changes take effect means you accept the updated terms. If you disagree with changes, you can close your account and request deletion of your information.